Julian Yates, Chartered MCIPD
Vice President, Global Client Services
SIRVA Relocation

Julian Yates is the vice president of global relocation client services for SIRVA Inc., the world’s largest relocation management and moving services company. Under this title he manages both the client services team for the Americas and SIRVA Relocation’s global consulting practice.  Julian provides strategic leadership to our global services delivery team and leads a team of subject matter experts to deliver best practice policy analysis, benchmarking and policy development.  In addition, he provides ad hoc consulting support to clients in various areas of global mobility, leads thought leadership projects such as the production and review of global surveys and studies, and participates in industry conferences.

Julian has over 25 years global mobility and human resources experience having held assignments in the U.S., Europe and Asia, both in a client and service provider role.  A U.S. citizen, Julian originally hails from the U.K. and has traveled extensively on business to most regions of the world.

Julian holds a business degree with a minor in human resources, and is also a Chartered Member of the U.K. Institute of Personnel and Development (CMIPD).

 


Improving Accent Through Training
A foreign national’s accent may impede their communication ability, even though they are fluent in English. Research indicates accents are caused mostly through differences in rhythm and stress, as well as difficulty in making certain sounds linguistically. A common example is putting an emphasis on the wrong syllable.

Accent is almost impossible to improve without training. Speakers seldom can hear what they are mispronouncing and even if a listener points it out to them, they are unlikely to know how to correct it.

For example, certain regions mix up L and R sounds because they cannot hear the difference, they may not notice a mispronunciation, but others may not be able to understand what they trying to communicate.

Accent reduction training is provided by universities and private training companies where individuals are trained how to identify incorrect pronunciations and how to exercise their mouth and tongue to correct the problem. Other teaching methods include mimicry, which helps students correct pronunciation, rhythm and stress by watching videos of native language speakers, then mimicking what they hear and see, including body language. 

Typically, most training programs incorporate individualized programs developed as a result of a comprehensive speech analysis. These programs mostly last between ten and 20 sessions. For some, improvement can be seen immediately, but it can also take between three and six months for others.

Most programs can be provided one-on-one or in a classroom setting. Classroom programs generally take longer and are less expensive than one-on-one tutoring but one-on-one tutoring is more effective and quicker.

Linguistics Plays a Part
Accent and grammar are usually established by ages six and twelve respectively. In order to help someone change their accent, an instructor needs to be a linguistics specialist and have the knowledge of a speech therapist.

A language school may claim to provide this training, but beware, a language instructor will not have the skills and training of a linguistics professional.

Accents are influenced by the tongue, lip position, vocal cords and air movement through the mouth or nose; instructors must be able to show students how to manipulate these in order to limit mispronunciations as a result of their accent.

Many companies offer language training to international corporate relocation transferees, though few offer accent modification training which is often required more than traditional language training.

Companies often dismiss accent modification as being too expensive, or because they feel there is little that can be done to correct the problems caused by accents. In fact, there is much that can be done to correct accent-related problems, and as companies research the various options available they will find that it is surprisingly cost effective and beneficial.

Let me know if you require a referral to an accent modification specialist.




There are several types of training courses available for foreign nationals relocating internationally to the United States. From cultural awareness training to language training, companies can employ several tactics to help foreign nationals better acclimate to life and business in a new country.

Language training may be the most obvious form of support for foreign nationals in the United States. This may be the case for those transferees who speak little or no English, but many companies overlook those transferees who relocate from countries where English is a first or second language.

Some companies may assume that when a transferee relocates to the United States from an English speaking country such as India or Singapore, they have a command of the English language and need little assistance, but what many companies are beginning to realize is that a foreign national who is completely fluent in the English language may still be routinely misunderstood because of their accent.

Benefits of Accent Reduction Training
Companies internationally relocate foreign nationals to the United States at great expense. They are often experts in their field and are brought to this country because of their technical expertise, qualifications and experience.

Much of this value can be lost if they are unable to communicate effectively with their office colleagues, teams or clients. Not only does this impact a transferee’s effectiveness, but it can also lead to frustration and feelings of isolation.

By making accent reduction programs available to foreign nationals, organizations can maximize their expertise and knowledge. It can help ensure a positive return on the company’s investment in the transferee and further the individual’s career development during and after the international relocation assignment.

More information about this topic coming this week.





A recording of The Fundamentals of Relocation Webinar session is now available. This session will provide a brief history of the industry, and a broad overview of the relocation process, including a review of the terms and concepts most common to relocation policy development and implementation. The discussion will include household goods and temporary living options, the home sale process based on IRS Revenue Rulings, and industry trends such as lump-sum benefits and high-cost area assistance.

 View the Webinar



fundamentals of relocation webinar

Thursday, May 22, 2008
1:00 p.m. EST (10:00 a.m. PT)

Speaker: David Barlow, SCRP, GMS, Senior Vice President, Client Support Services, SIRVA
Duration: One hour

This "relocation 101" webinar is designed for new relocation professionals, procurement managers and supply chain managers who would like an overview of relocation fundamentals, and for anyone who wants to stay current with the latest policy trends and best practices.

This session will provide a brief history of the industry, and a broad overview of the relocation process, including a review of the terms and concepts most common to relocation policy development and implementation. The discussion will include household goods and temporary living options, the home sale process based on IRS Revenue Rulings, and industry trends such as lump-sum benefits and high-cost area assistance.

Register at
https://van.webex.com/van/j.php?ED=91994767&RG=1

Details for joining the session will be included in the registration confirmation e-mail



What can companies do to leverage technology in order to reduce cost, increase accuracy, compliance and reporting capabilities in the global mobility space?


There are now technologies and best practices to help manage global mobility cost, data and compensation accrual for tax reporting and budgeting purposes, to allow for compliance, risk mitigation and financial planning. These are areas that are important to all companies but in the past have been a challenge to achieve in a complex global compensation and tax arena.

New specialist companies--with the latest technology--can provide companies with cost estimates and linking processes, which streamline reporting and reconciliation. They also track actual expenditures, including employee compensation and benefits. Tracking such expenses involves leveraging technology to effectively and accurately navigate through global compliance and regulatory issues, and linking reporting processes to create greater efficiencies.

New, sophisticated services and programs can streamline otherwise very labor-intensive reporting processes. In addition, they can provide customized reporting solutions on a faster, real-time basis while also reducing the rate of error. Providers exist for these purposes—to provide administrative, back-office payroll and financial reporting solutions on a global scale.

When evaluating what type of program is right for a company—whether it is payroll management, tax preparation or managing global compensation—executives should select ones that are compatible with multiple countries and multiple sets of payroll codes. 

Companies always struggle with tying together numbers at the end of year, but there should be ongoing, real-time reporting and analysis so that annual financials become merely just another step. Let the providers program do the work for you and provide effective, accurate data to your organization.


Accurately managing and measuring a company’s global mobility costs on a real-time basis is highly important and can increase in complexity as a company increases in size and expands its cross-border operations.

Many companies are behind the curve in managing financial reporting related to global mobility, which can require significant resources.  Assignee reimbursements, payments in kind, assignment cost estimates and compensation balance sheets are often processed manually with limited use of technology, and the resulting data isn’t usually captured fully, analyzed, and reported on.  As a result, companies could be opening themselves up to unintended compliance and data risk, as well as world-wide payroll reconciliation issues.

In the era of compliance and regulation, a company’s global mobility program is greatly affected by its ability to effectively manage compensation. Ideally, companies should be in a situation where they can control costs and manage payroll to do what it is intended to do on a world-wide basis—accurately pay and record salaries and all associated assignee benefits.
What can companies do to leverage technology in order to reduce cost, increase accuracy, compliance and reporting capabilities in the global mobility space?

Find out Monday as I post a follow-up to this discussion.


In recent years there has been a significant shift from companies sending their employees on long-term assignments to short-term assignments. A long-term assignment is typically a one to three year assignment, although some may last five years or longer. Short-term assignments are typically 3 to 12 months.

 

So why the shift? 

 

The most obvious reason is an attempt to control cost. Most short-term assignment policies have less generous benefits attached to them and they are often single status, so the view is that the cost is less. This is not always the case though, as the cost is highly dependent on tax complexities caused by the home and host country tax rules, and the individual’s income and personal situations.

 

Other less obvious reasons are that employees are turning down the opportunity to take a long-term assignment. They are turning them down because of the following reasons:

 

  • Concerns about security and terrorism
  • Dual career family issues
  • Career re-entry issues on completion of an assignment

Security and terrorism concerns are higher on individual’s agendas than they used to be.  Employees do not want to expose their families to such risks, real or perceived.

 

A much larger percentage of families now have dual careers, so when one member is offered a career development opportunity overseas, it means the other member has to give up their own promising career. For both personal and financial reasons the option to take the assignment is less attractive.

 

The age old problem of re-entry to the home office after a lengthy assignment is still alive and well. An assignee comes back after three years and is faced with unfamiliar faces, values and yes, politics from when he left. Unless there has been some very good career planning the assignee will often be slotted into a position that lacks challenge compared to his overseas role.

 

Short-term assignments can be a good alternative solution to long-term assignments to avoid some of these issues. A short-term assignment means the employee can either go on single status or the spouse can take a sabbatical without damaging their own career. A shorter time out of the home office is less likely to impact the employee’s career opportunities.

 

Many companies have realized this and have come to terms with the concept of shorter assignments. Deciding if they are indeed less expensive is a future topic for discussion.

 

 




As a kick-off to my blog, A Closer Look at Global Relocation, I wanted to introduce myself and explain what I plan to discuss over the next couple months.

As a global relocation services leader, I am in contact with a variety of global mobility customers and providers on a day-to-day basis and I’ve found that there are some topics that seem to be of interest to most professionals whenever they relocate employees—be it the U.S., China or anywhere else in the world. Since I have been able to benchmark and study these highly relevant topics, I thought it would make the most sense to start this blog with some of this information. With that said, I will be initiating a discussion on barriers to assignment acceptance and how to overcome them, then I will be covering the latest trends in relocating to and within China and the true cost of an expatriate assignment, how to measure and track—all of which I feel will instigate a solid discussion on the challenges and barriers facing global mobility programs and introduce some best practices for overcoming these obstacles.

Are there any other topics that you feel would be relevant to cover? I am open to suggestions.