Relocation Company

Selling homes in the current real estate market, with so many sellers chasing so few qualified buyers, has been hard on corporate relocation transferees and their employers. Last year SIRVA reevaluated the way it markets and sells homes in an attempt to lower real estate carrying and operating costs and reduce the financial risks of home ownership to clients. The results were impressive.  

After nine months, SIRVA reduced its number of homes in inventory by 86 percent--from 843 to 118 homes. SIRVA has also reduced its client's AVO home inventory by 60 percent year-to-date. SIRVA now has its lowest inventory level in almost five years. Jon Gilbertson, vice president of risk and quality for SIRVA, attributes the success to a new approach that emphasizes local market expertise and home marketing.

As part of SIRVA's new approach, the company reorganized its risk management team to focus on key components of the risk management process and break down each property individually to ensure it is marketed correctly. The group also enhanced its property performance tracking and improved the appraisal review process to ensure homes were priced accurately, thus minimizing loss-on-sale.

For more information about SIRVA's risk management program, please contact Jon Gilbertson at 763.525.3710.

On November 6, 2008, SIRVA announced the appointment of Gordon Smith as the Company’s new chief financial officer. Mr. Smith, who will work from the Company’s Westmont, Ill., headquarters, brings more than 31 years of financial leadership experience from GE Capital and Asbury Automotive Group to SIRVA. He will report to SIRVA President and Chief Executive Officer Wes Lucas.

“We take great pleasure in welcoming Gordon to the SIRVA team,” said Wes Lucas. “A highly capable and proven finance executive, with outstanding financial leadership experience, Gordon is ideal to lead SIRVA’s financial areas as we build on our strong financial position, deliver outstanding service to our clients, grow our business and continue to create the world’s premier corporate relocation and moving services company.”

See full press release

Accurate and timely accounting of relocation expenses has a far-reaching impact on the overall performance and success of a corporate relocation program, to both the company and the individual transferee.

The company benefits in several ways when a “best in class” expense management process exists, including:

Last month we learned about the options Mr. Johnson had when purchasing a home before selling his house in the origin location. His next concern is his down payment, specifically, how much does he need to put down and where can it come from.

Down payment requirements vary depending on the loan product, an individual’s credit situation and home location. Because each situation is different, it is important that transferees are counseled to ensure they understand the options that are available. Even though each situation is different, there is one recent trend that has immerged across all lending options—the requirement of a larger down payment. Today, most true “no” or “low” down payment loans have disappeared.

Down payment funds can come from many sources. Proceeds from a closed home sale are the most common down payment method used by transferring employees. Equity advances and secured bridge loans continue to be popular ways to connect equity from an in-process home sale to a home purchase.
*Liquidating cash or investments from bank accounts, mutual funds, 401k or stock has increased in popularity as home sales days-on-market have increased and available equity has decreased. Proper documentation showing ownership and liquidation may be required with this option.

Gift funds are still acceptable with a clear and direct paper trail from a relative. A promise of repayment of the “gift” will turn these funds into a loan and is not an acceptable source for closing.

Borrowed funds and unsecured debt continue to be unacceptable down payment sources and will not be considered as allowable funds to close. Borrowers can use a secured loan for a down payment, but only if the loan is secured against a tangible assets (car, boat or other such collateral). Signatures or cash advances on credit cards are not permitted.

Now that Mr. Johnson understands his down payment options and how he can qualify without selling his house, he decides that holding off until his home sells is his best option. 

Next time we will begin to look at corporate relocation costs and savings opportunities associated with the purchase of a new home.

While globalization has opened many opportunities for business, it has created some significant challenges. One leading challenge for global managers is learning to understand and appreciate cultural values, practices, and various nuances in different parts of the world. Experts in international business agree that to succeed in global business, managers should be open to others’ ideas and opinions and have the flexibility to respond positively and effectively to practices and values that are oftentimes drastically different from what they are accustomed to. Cultural training has been shown to improve an individual’s relationships with host nationals and allows expatriates to adjust more rapidly to a new culture and an international relocation.

There are a variety of training techniques that prepare people for foreign work assignments. They range from documentary programs that merely expose people to a new culture through materials about the country’s sociopolitical history, geography, economics, language and cultural institutions, to intense interpersonal-experience training, in which individuals participate in role-playing exercises, simulated social settings and similar experiences in order to “feel” the differences in new culture. Successful cross-cultural programs can include the following:

Local business etiquette. Even the most veteran and prolific employee can have difficulty without an understanding of business etiquette in other cultures. For example, the U.S. tendency to “get down to business” is regarded as rude in Japan, where business transactions often have a greater personal relationship component. An employee who appears impatient with Japanese traditions designed to establish friendship and trust will have little success in business negotiations.

Cultural biases. International relocation assignees should always examine the way their own culture affects their perceptions of right and wrong, good and bad manners, values, dress, and other customs. Cultural training can improve understanding of the cultural forces that affect their own behaviors and help assignees learn how to adapt to new cultural demands and the international relocation.

Customized training. Additional training can include special modules to help the employee and his or her family with their own individual concerns. For example, if the assignee’s children will be attending local schools, modules and resources on education etiquette would be appropriate.

To learn more, please visit our resource library

Unquestionably, reimbursement of brokers’ commissions and closing costs, in conjunction with the sale of a relocated employee’s home, creates taxable income. During the mid-1960s corporations created the first home purchase programs in an attempt to eliminate the creation of taxable income resulting from the reimbursement of these costs to the employee thus eliminating the creation of income as well as the cost to gross up that income to keep the employee whole.

In the typical home purchase program the employer, or a supplier retained by the employers (throughout this white paper, utilization of the word employer also refers to a relocation supplier retained by the employer), offers to purchase the employee’s home at “fair market value” as set by an appraisal process. The employer then allows the employee to test the market for a set period usually 30-60 days to see whether they can sell the home for more than the appraised buyout offer. If the employee elects to accept the buyout, then the employer (or relocation supplier) buys the home and closes with the transferee. Closing costs are not charged to the employee, as the employer is simply willing to take a deed for the home without any obligation incurred for such costs. The only exception to this is the first transfer tax (where it is assessed), which is the sole responsibility of the transferee. Further, if the employee lists the home for sale, he or she must have had the real estate broker sign an “exclusion clause,” so that the employee does not incur any obligation for real estate commission if the employee sells the home to the employer. Accordingly, no commission upon the sale from the employee to the employer is due.

If during the offer period the employee does find a buyer willing to pay more than the employer’s offer, the recommended procedure to maximize the tax benefits of using a compliant home sale program would be to use the Amended Value Sale process described below:

• Amended Value Sale: In an amended value sale, the employee informs the employer that a buyer is willing to pay more for the home and the employer (or relocation provider) then amends its fair-market-value offer up to the amount offered by that buyer.

If no buyer is procured by the employee, he or she will accept the offer from the employer. The employer then completes the sale with the employee and conducts a closing where prorations are made up to a certain date (generally the date at which the employee vacates the home). Thereafter, the employer attempts to resell the home and upon such resale all the costs of brokers’ commissions, closing costs and any losses on the resale of the home are incurred by that employer. read more.

To read the rest of the conversation, visit our resource library.

Last month I posted a story about Mr. Jones who worked through a short sale situation.  This month we highlight Mr. Johnson who lives a few doors down from Mr. Jones.

Mr. Johnson has had his house listed for 120 days. Home values continue to decline and there are few buyers in the market. Mr. Johnson has received considerable pressure from his new manager to get moved and settled into his destination city. Mr. Johnson isn’t sure what he should do or what solutions may be available to him.

This relocation situation has become more common in today's market. With the tightening of qualifying guidelines, available options have become limited in the past year. The current solutions include:

• Qualify with both the existing home and the new home mortgage payments
• Rent the existing home
• Hold off from buying until the existing home is sold

Qualifying with both house payments
If a current residence is under contract for sale but has not yet closed, and a transferee is purchasing in the destination city, both the current and the proposed payments must be used in qualifying for the new mortgage loan. In addition, loan underwriting guidelines will require:

• Minimum cash reserves of six months principal, interest, taxes and insurance (PITI) for both properties if the equity in the existing residence is less than 30 percent
• Minimum cash reserves of two months principal, interest, taxes and insurance (PITI) for both properties if the equity in the existing residence is 30 percent or more

Underwriting guidelines will not require the PITI of the existing home to be counted against the transferee if:

• The above cash reserve requirement is met
• The current residence is under an executed sales contract
• There is confirmation that any financing contingency has been cleared**
  
  ** Guaranteed purchase offer agreements can be used to replace executed
  contracts with outside buyers in the case of a relocation loan. The purchase offer must be guaranteed and agreement must be in force.

Renting the existing home
Lending underwriting guidelines allow up to 75 percent of the rental income to be used to offset the current mortgage payment for qualifying purposes if all of the following requirements are met:

• There is documented equity of at least 30 percent in the current property (derived from an appraisal, AVM or BPO less all outstanding liens)
• There is a fully executed 12 month lease agreement
• There is a copy of the security deposit from the tenant and confirmation of deposit into the borrower’s account

If the 30 percent equity in the property cannot be documented, the rental income may not be used to offset the mortgage payment. Both the current and the proposed payments must be used to qualify for the new transaction and six months of PITI for both properties would need to be in cash reserves.

Hold off buying until your existing home sells
This is the option we see most transferees accept. Unfortunately, with the decline in the real estate market and decrease in home sales—we see relocation fatigue, an increase in temporary living costs and cancelled moves. Staying consistent with your communication messages to transferees is important during the listing period. Encouraging aggressive marketing tactics and active involvement with the listing agent will help the transferee through this time. See David Barlow’s blog on Navigating the Real Estate Market for more information.

After reviewing his options Mr. Johnson’s next concern is his down payment. We will look at the possible solutions for a down payment next month and see how Mr. Johnson is progressing with his move.

There has been a lot of news on the government bailout of financial institutions that are burdened with bad debt. Although difficult to comprehend how we got here, a non-partisan explanation and impact on relocation may be helpful.

First, let’s understand what the bailout is and is not. The official name is the Troubled Asset Relief Program (TARP) and is the largest financial assistance since the great depression. It is intended to reduce non-performing assets (loans) of financial institutions. The most common non-performing loans are those which have been foreclosed upon or where the owner is struggling to pay the mortgage payment. By the government buying troubled assets from these institutions, the market can regain confidence in the institutions and the credit markets and begin to improve the credit flow that has been restricted recently due to weakened balance sheets. If left unaddressed the flow of credit and liquidity to the market will be shut off collapsing the free flow of capital—creating world wide business failures and an economic depression.

The function of TARP would be to clean up and renegotiate payments for struggling home owners as well as dispose of failing assets for financial institutions. Any asset that was sold under this program would be considered income and offset the money advanced for this program. We should expect two or more years of this activity to clean up those assets.

A few statements of what the bailout is not. It is not a mechanism to give unsecured cash to troubled companies. It is not giving away the asset it is trying to sell. It is not a way to give excessive executive pay. It is not funding the $700 billion up-front.

The impact on relocation will be immediate. By providing confidence in the credit markets, the real estate market will improve and stimulate additional home sale activity and reduce the fall in real estate prices. Additionally, lenders will continue to have mortgage products and the funds to lend, which will support the real estate market. Corporations will have confidence in the economy and will begin to expand, further driving growth. Without this bailout the world economy and markets could collapse in a way not seen since the 1930’s.

If you have a group move to manage and are seeking assistance, SIRVA Relocation is able to provide the following services:

Defining Objectives
SIRVA works closely with your Company’s management team to define the overall objectives of the move and ensure their implementation during the move process. As a part of our consultation, we will discuss the Company’s business and human resources goals and objectives, policy issues, the group move timeline, and factors to consider in the cost analysis and process development.

Relocation Cost Analysis
We provide expertise in analyzing the total cost of a group move by detailing the cost impact of policy decisions and local market conditions on both the Company and the employee.

Policy Design
SIRVA can incorporate your business objectives into an appropriate group move policy. A key component of policy design is the solicitation, review and analysis of your employees’ input via the employee survey that we will design to meet the needs of your employee population and the constraints your management has placed on the process. This information, along with policy and benefit guidelines, will result in a Group Move Policy Handbook detailing the corporate relocation program for your employees.

Employee Presentations
We have the depth of experience to assist the Company in securing the employee’s enthusiastic commitment to the move through a carefully planned and professionally presented program for the entire family. This program includes a complete overview of the new destination city and state, plus the ability for employees to ask questions and address concerns about the move. In short, we bring the experts in each resource area to the transferee.

Relocation Resource Center
SIRVA can prepare an on-site, on-going “Relocation Resource Center” for employees and their families, which provides information about the destination city’s schools, housing options, medical facilities, etc.

Information Kit
Each employee will receive a complete package of information about the destination city including, if appropriate, a video about the city. Employees will be assigned a personal relocation counselor who is available to answer questions, research any specific needs they or their family members may have, and arrange for individual home finding trips to the new city (if included in the plan).

Area Tours
SIRVA can organize area tours guaranteed to satisfy your employees’ questions about their new city.

Other services include:
• Home Marketing Assistance
• Home Purchase Assistance
• Home Finding Assistance
• Temporary Housing Assistance
• Spouse Job-Finding Assistance
• Employee Expense Tracking Administration and Tax Calculation Capabilities
• Mortgage Assistance
• Vendor Selection and Management
• Training Material and Programs

• Efficient use of staff
• Sophisticated processes that track corporate “spend” from initiation to payroll reporting to the “true-up” of expenses (as a result of the tax gross up methodology used)
• Consistent policy interpretation
• Objective and accurate expense reimbursement audits
• Reduction of exceptions requested
• Consistent tracking of exception approvals
• Convenient, accurate, single-source management reports
• Efficient reimbursement via payroll or check processing
• Reduced risk of penalties from IRS tax audits
• Accurate gross-ups, payroll reporting and year-end tax true-up

• Timely reimbursement of expense reports, normally within four days
• Information typically available online with easy access to policy, FAQs, and electronic expense reporting
• Convenience and speed in answering questions
• Year-end summary report including all expenses paid to or on their behalf
• Year-end reconciliation of relocation expenses, including an itemization of what is and what is not taxable and the tax gross up where applicable

In my previous post, Mr. Smith completed his home sale in a tough real estate market leaving him with little equity to put down on his new home. Thankfully, he was able to use an FHA 3% down program for his home purchase.

This month we shine the spotlight on Mr. Jones, Mr. Smith’s co-worker. Mr. Jones was also able to sell his home, but it didn’t go as smoothly. His challenges began when he realized he was in a negative equity situation during the relocation home sale process. He heard about a possible solution called a short sale and asked his lender for more details on this type of solution.

A short sale is a solution that can potentially help sellers settle—with their lender—for a lower balance than is owed to payoff the mortgage. Typically a short sale can occur when the documented home value is less than the loan amount and the lender believes the real estate market condition will not improve in the foreseeable future and a costly default may be imminent. 

Sellers in a negative equity situation face several decisions at the time of settlement:

• Make-up the difference between the value and loan amount through savings or by liquidating other assets
• Start a short sale process
• Decide not to sell their home
• Walk away from their home causing default and foreclosure

In this type of situation, there are very few options—all of which propose life challenges that must be considered.

In today’s market, lenders treat short sales as a necessary evil. They thoroughly research each situation for home value and marketability, market condition, seller condition and situation, loan history and compare it to their policies and benchmarks for acceptability. This is a time consuming and information laden effort for the lender and seller as neither party wants to lose in the transaction. After the review the lender can decide to:

• Agree to an unsecured note with the seller for the short balance
• Settle the loan for less than the agreed upon balance (Note: this may or may not include the seller’s credit report reflecting the account being settled for less or written off)
• Forgive the balance and record it as paid in full

All three scenarios are happening today with transferees. In the first two scenarios, the seller has either a new debt for a lender to consider when qualifying for a loan in the destination area or a credit blemish that will need to be considered in a loan decision. Mortgage lenders look at settling a mortgage debt for less, unfavorably. 

Mr. Jones did complete his home sale. After 90 days of negotiation and stress—providing a great deal of information to the lender—he received an unsecured note loan for the remaining balance. Fortunately, he was able to qualify with this additional payment and closed on his new home on time.

Next time we will explore Mr. Jones’ neighbor Mr. Johnson. He faced a different challenge—he couldn’t sell his existing home and needed to buy a new home in his destination city.